FAQs

     FAQs

What Is the Impact of COVID-19 on My Order?

Order are processing normally, but please know that we are taking the upmost precaution for our employees during this sensitive time. 

One approach we are taking is drastically limiting the amount of contact we have with other outside parties. We have also limited the days on which we send out our orders. Orders are currently being shipped on Friday and Sunday.

If you need your order shipped sooner, please contact us at Support@SoulImpactful.com and we will be happy to look into our options for you.

***COVID SHIPPING UPDATE***

We have recently noticed a trend where packages that are shipped by USPS are skipping scans after drop off and scanning in at later destination. If you notice that your USPS package has not moved for more than a week after shipping, please send us an email and we will be more than happy to check on this with the carrier for you.

What kind of payments do we accept?

We current accept Visa, Mastercard, American Express, Discover, JCB, Google Pay, Apple Pay and PayPal.

Can I cancel or modify my order after it's been placed?

We want to ensure that you receive your order as quickly and accurately as possible.

Therefore, we are unable to cancel orders or make changes to your order if it has been more than 30 mins after it has been placed.

Do you restock orders that are sold out?

Majority of items are restocked within a week of selling out. If an item is not in stock, please check back later.

Items marked as Limited Edition may not be restocked. 

When will you ship my item(s) after my order has been placed?

After your order has been placed, it immediately goes through a process of verification, tailoring, quality check and packaging. This process typically takes 2-3 business days, but can take up to 5 business days.

During peak times such as holiday seasons and public holidays, this may take longer.

All shipped packages are assigned a tracking number that you will receive via email once your order has been processed.

When will I receive my order?

Delivery typically takes 5-10 business days. 

Certain items may take longer for delivery and will be marked on the website. Please feel free to reach out if you have any questions on a particular ship time.

Delivery times may be a little longer during the holiday season.

In the unlikely event that your order has not arrived within 10 business days, please contact us at support@SoulImpactful.com so that we may assist you regarding the status of your order.

We want you to receive your amazing products just as much as we do! We are always happy to help check for an update, please contact us with any questions.

 

Is my privacy and personal information secure on your site?

Absolutely!

We value your privacy here at Soul Impactful and take pride in keeping your information safe!

Please review our Privacy Policy page as it may answer any additional questions you may have.

How do I check the status of my order?

To check the status of your order, click the Track Order link in the footer of the page. You will need to provide your order number and email address.

 

All emails are sent to the email that you have provided so please ensure that the address is valid. If you do not see any emails from us, please check your email spam filter.

Once your order has been shipped and a tracking number has been provided, please allow 3-5 days for tracking information to start showing up in the system.

Why was my order cancelled?

Most orders that are cancelled are due to billing information not being verified.

On rare occasions, an order may be canceled due to an item being out of stock.

If you need assistance, please Contact Us at Support@soulImpactful.com