Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Orders@SoulImpactful.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Orders@SoulImpactful.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product,send us an email at Orders@SoulImpactful.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our vision at Soul Impactful is to elevate the luxury crystal and jewelry industry by creating a better, healthy and more mentally sound world, by providing unique and meaningful pieces that inspire and empower our customers to live their best lives
Our mission at Soul Impactful is to bring luxury and meaning to the world of crystals and jewelry. We strive to enhance the physical, emotional, and spiritual well-being of our customers through our unique and high-quality products while also creating a positive impact on the world. We are committed to creating a better, healthy, and more mentally sound world through our products and the way we do business.
- Quality and uniqueness: We are dedicated to providing high-quality and unique products that stand out in the luxury crystal and jewelry industry.
- Empowerment and inspiration: Our products are designed to empower and inspire our customers to live their best lives.
- Positive impact: We strive to create a positive impact on the world through our products and the way we do business.
- Well-being: We are committed to enhancing the physical, emotional, and spiritual well-being of our customers through our products.
- Social and Environmental responsibility: We strive to be socially and environmentally responsible in all aspects of our business.
- Transparency: We are transparent in all of our business practices, ensuring that our customers know what they are buying and how it is made.
- Innovation: We are dedicated to constantly innovating and improving our products to better serve our customers.
Customer satisfaction: We are committed to providing excellent customer service and ensuring that our customers are satisfied with their purchases.
Frequently Asked Questions
Have any questions, feel free to ask!
Also, check out our linked FAQ page by clicking on the link!