Shipping and Tracking
***COVID SHIPPING UPDATE***
We have recently noticed a trend where packages that are shipped by USPS are skipping scans after drop off and scanning in at later destination. If you notice that your USPS package has not moved for more than a week after shipping, please send us an email and we will be more than happy to check on this with the carrier for you.
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your payment method for the purchase.
When we receive your order, we will begin processing your order for shipment, which includes verification, quality check and packaging. Orders are processed and shipped (within 2-5 business days) Monday-Friday only.
If for some unforeseen reason, your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail.
ESTIMATED SHIPPING TIME: (*does not include the 5-7 day processing time):
This refers to the time after an order is shipped to the time it arrives at its destination.
Delivery typically takes 7-20 business days, depending on your exact location. For international deliveries, the shipping time may vary due to customs.
For US-based deliveries most packages will arrive via USPS, although we do also work with UPS, Fedex, and DHL.
For international orders, most packages will be delivered with the local postal service but we do also deliver internationally with DHL.
If you require faster shipping, please send an email BEFORE placing an order so that we can go over options with you.
Once we've processed your order, we will send you tracking information to the e-mail address you provide when checking out.
If you do not receive tracking information from us within 7 business days of your order, feel free to follow up with us at email@example.com
Please allow 3-5 business days for the tracking information to start showing in the system.
Our vision at Soul Impactful is to elevate the luxury crystal and jewelry industry by creating a better, healthy and more mentally sound world, by providing unique and meaningful pieces that inspire and empower our customers to live their best lives
Our mission at Soul Impactful is to bring luxury and meaning to the world of crystals and jewelry. We strive to enhance the physical, emotional, and spiritual well-being of our customers through our unique and high-quality products while also creating a positive impact on the world. We are committed to creating a better, healthy, and more mentally sound world through our products and the way we do business.
- Quality and uniqueness: We are dedicated to providing high-quality and unique products that stand out in the luxury crystal and jewelry industry.
- Empowerment and inspiration: Our products are designed to empower and inspire our customers to live their best lives.
- Positive impact: We strive to create a positive impact on the world through our products and the way we do business.
- Well-being: We are committed to enhancing the physical, emotional, and spiritual well-being of our customers through our products.
- Social and Environmental responsibility: We strive to be socially and environmentally responsible in all aspects of our business.
- Transparency: We are transparent in all of our business practices, ensuring that our customers know what they are buying and how it is made.
- Innovation: We are dedicated to constantly innovating and improving our products to better serve our customers.
Customer satisfaction: We are committed to providing excellent customer service and ensuring that our customers are satisfied with their purchases.
Frequently Asked Questions
Have any questions, feel free to ask!
Also, check out our linked FAQ page by clicking on the link!